This blog post may be recorded for quality assurance purposes

My phone company called this morning. That is to say, they called my cell phone at eight thirty in the morning. Let's remember, before I get on with the story, that they're supposed to have the best customer service of any mobile carrier in Canada. They enjoy mentioning that in their ads.

So: eight thirty, having breakfast, getting ready to start working, the phone starts buzzing on the table. I pick up and get the standard period of dead air. They make sure that I am who I'm supposed to be. Next is the ridiculous part. This call may be recorded for quality assurance purposes. They've called me, and they may or may not record the conversation. When I call customer service lines, I expect that. I may not agree, and I may not want my call recorded, but I accept that they've got a bargain going: I call for help, they may record my call. I choose whether or not to call their line for help. When I call them, I decide that I'm willing to have my call recorded in exchange for the help that I need/want.

Where's the bargain in the phone company calling me to ask about my phone bill and informing me that I may or may not be recorded? The only choice I've made is in answering the call. That's not what I think of as informed consent. And what would they do if I said "no" to them? Maybe I'll find out next time.