Wednesday, April 16, 2008

An open letter to Facebook

Dear Facebook,

You have access to huge amounts of information about me. You know what city I grew up in, what activities I take part in, what parties I go to. You know what I study and when I'll graduate. You know what interests me and what causes I care about. You know how old I am, what my gender is, even my sexual preference and relationship status. You know where I live and who my friends are.

Why, if you have so very much information about me, do you insist on serving me ads that aren't relevant? You attempt to sell me foolproof scrapbooking supplies, on the assumption that I don't know thing one about design. You'd better tell the design school I've been attending for the past three years that you don't have confidence in their teaching. You'd show gay men ads for dating sites where they can meet great girls, wouldn't you?

Facebook, you have all the power and information in your hands. You have the technology. It's not a new idea. Why can't you serve relevant ads? You know what kind of music I listen to. Can't you give me pertinent ads from HMV or iTunes? You know what sports I like, and yet you refuse to advertise frisbees.

I cannot understand, no matter how hard I try, why a website that collects so much personal information is so bad at personalizing advertisements.

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